This was our first stay here and we stayed for 6 nights. We had been wanting to stay here for ages.
We booked a Deluxe Grand Harbour View room and the view did not disappoint. I could look at that view all day and having the window bench is a great place to sit and enjoy it.
The room was a good size and the decor was nice. The bed was very comfortable and the linen was of a very good quality. The bathroom was very clean with separate bath and shower. The bathroom amenities were OK, a generic shower gel and shampoo is not what I call 5 star.
There were a few minor problems with our room, The toilet seat was not properly fastened so a little tricky sitting down. The small table between the window bench was not secured to the wall so when we used it the whole thing collapsed. The seat cushion was horribly stained as was one of the bedside lamps. I ordered a drink in the down stairs bar and after I gave the barman my order, I waited and waited and when I asked why I hadn't got my drink I was told the barman had gone on his dinner break. Hmmmm!
When we mentioned the problems with our room to Kerrin the Duty Manager these were all fixed in a very prompt manner. Kerrin, during our stay was absolutely fantastic her customer service was exemplary.
As it was my partners birthday during our stay a small chocolate birthday cake was in our room over 3 nights and a bottle of champagne was also put in our room one night, it was such a lovely thought. The turn down service each night is a nice touch also.
The hotel is in a great location with The Rocks area just a short walk away as is Circular Quay.
All in all it was a comfortable stay but 'It's all about the view'.
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