We stayed in RM12. The 3BR oceanview suite on the website. The pictures are extremely accurate, it was a beautiful suite -spacious and well thought of. I would have given a perfect score for this suitee except for 3 major items that affected my decision to score a 3 for value:
1. WIFi service wasnt high speed as published and expected. We were constantly getting kicked off so our connection was often interrupted
2. The published TV and appletv service and amenities didnt work At ALL which was a disappointment. We spent our nights in our room hoping they could have fixed it during the day but our stay ended and we didnt have a chance to use the tv at all.
It is not to say though that the staff were extremely helpful and tried to check on the issue and continued to follow through but with the amount we were paying for the room you would think that the management would think that Absolutely EVERYTHING is working as it should.
3. Last issue - a small thing but for future improvement i think it must be mentioned. The maid service was ok and daily BUT didnt thoroughly cleaned and washed the kitchen wares used. Placed used items in the dishwasher and left it without getting it cleaned. The coffeemaker was left uncleaned on all days. Again, small items but since we were paying for $450/night i expected impeccable service cleaning.
Overall, i loved the hotel and staff and would recommend and come back BUT will make sure the issues i mentioned are addressed :-))
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